Three Mobile UK Ltd Privacy Policy

1. Introduction

At Three Mobile UK Ltd, we are committed to protecting your privacy and handling your data openly and transparently. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services, visit our websites, or interact with us. We adhere to the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA 2018).

By using our services, you consent to the data practices described in this policy. We encourage you to read this policy carefully to understand our practices regarding your data and how we will treat it.

2. Information We Collect

We may collect and process various types of personal data about you, including:

• Contact Data: Your name, address, email address, and telephone numbers.
• Identity Data: Date of birth, gender, and national identifiers (such as passport or driving license numbers) when required for identity verification.
• Financial Data: Bank account and payment card details for payment processing.
• Service Data: Details about the products and services you have purchased from us, including network usage, call records, data consumption, and service preferences.
• Location Data: Information derived from your use of our network and services, such as approximate location data for network optimization or specific location data if you enable location-based services.
• Technical Data: Your internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.
• Children's Data: We do not knowingly collect personal data from children under 16 without appropriate parental or guardian consent.

We collect most of this data directly from you. However, some data may be obtained from third-party sources (e.g., credit reference agencies) or publicly available sources.

3. How We Use Your Information

We use your personal data for various purposes, primarily to provide and improve our services, manage our relationship with you, and comply with legal obligations. Specific uses include:

• To register you as a new customer and manage your account.
• To process and deliver your orders and manage payments.
• To provide, maintain, and improve our network and services.
• To understand how you use our services to enhance your experience.
• To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
• To send you marketing communications about products and services we believe may be of interest to you, where you have given consent or where permitted by law.
• To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
• To comply with legal and regulatory obligations, including fraud prevention and detection.
• To conduct research and analysis for business improvement.

4. Disclosure of Your Information

We may share your personal data with various third parties under specific circumstances:

• Internal Third Parties: Other companies within the CK Hutchison Holdings Limited group (our parent company) acting as joint controllers or processors and who provide IT and system administration services and undertake leadership reporting.
• External Third Parties:
  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
  • HM Revenue & Customs, regulators, and other authorities based in the United Kingdom who require reporting of processing activities in certain circumstances.
  • Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us at support@three.co.uk. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: