Terms and Conditions of Service

1. Introduction

Welcome to Three Mobile UK Ltd. These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services (collectively, the "Services"). By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to all the Terms, you may not access or use the Services.

2. Eligibility

You must be at least 18 years old to use our Services. By agreeing to these Terms, you represent and warrant that you are at least 18 years old and legally capable of entering into binding contracts.

3. Account Registration

To access certain features of the Services, you may be required to register for an account. When registering, you agree to provide accurate, current, and complete information and to update it promptly if it changes. You are responsible for maintaining the confidentiality of your account password and are responsible for all activities that occur under your account.

4. Services Description

Three Mobile UK Ltd provides various telecommunication services, including mobile network services (2G, 3G, 4G, 5G), SIM-only deals, Pay As You Go plans, contract mobile phones, broadband services, international roaming, business connectivity solutions, and smart home integration. Specific terms related to each service package will be provided at the point of sale or sign-up.

5. Payment and Billing

You agree to pay all charges incurred by your account, including applicable taxes, in accordance with the billing terms in effect at the time the charge becomes payable. We reserve the right to change our prices at any time. All payments are non-refundable unless otherwise stated in specific service agreements.

6. Acceptable Use Policy

You agree not to use the Services for any unlawful purpose or in any way that interrupts, damages, or impairs the Services. Prohibited activities include, but are not limited to, transmitting any material that is abusive, obscene, defamatory, or fraudulent; spamming; or engaging in any activity that could harm Three Mobile UK Ltd or its customers.

7. Intellectual Property

All content included on our website, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the site, is the property of Three Mobile UK Ltd or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Three Mobile UK Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the Services; (b) any conduct or content of any third party on the Services; or (c) unauthorized access, use, or alteration of your transmissions or content.

9. Indemnification

You agree to indemnify and hold harmless Three Mobile UK Ltd, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Services or your violation of these Terms.

10. Governing Law

These Terms shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

11. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised terms.

12. Contact Information

If you have any questions about these Terms, please contact us at support@three.co.uk or by postal mail at:

Three Mobile UK Ltd
500 Brook Drive,
Green Park,
Reading, Berkshire,
RG2 6UU,
United Kingdom

Last updated: 1st January 2024