How can we help?

You can easily check your latest bill, past bills, and monitor your usage in the My3 app or by logging into your My3 online account. It's a quick and simple way to keep track of your spending and allowances.

If you're experiencing a weak signal, first try restarting your device. You can also check our network status checker to see if there are any reported issues in your area. Sometimes, simply moving to a different location within your home can improve signal strength. If the problem persists, our support team can help you troubleshoot further.

To explore changing your contract or plan, log into your My3 account where you'll find options to upgrade, change your tariff, or add new features. You can also visit one of our Three stores or call our customer service team who will be happy to discuss the best options for you.

It's important to report a lost or stolen phone immediately. Log into My3 or call us on 0800 033 8000 to suspend your SIM and block your device to prevent unauthorised usage. You can then discuss options for a replacement or a new phone.